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Privacy policy

Privacy Policy

AMATOKI, operating under the trade name AMATOKI Software (“we,” “us,” or “our”), establishes this Privacy Policy (“Policy”) regarding the handling of user information, including personal information, in connection with the websites, software, WordPress plugins, applications, license sales, support services, and related services provided by us (collectively, the “Services”).

1. Definitions

For the purposes of this Policy, “personal information” means information relating to a living individual that can identify a specific individual by name, address, telephone number, email address, or other descriptions, or information that can be readily cross-referenced with other information to identify a specific individual, as defined under the Act on the Protection of Personal Information of Japan.

“User information” means information obtained by us under this Policy, including personal information, purchase history, license information, inquiry details, access logs, cookies, device information, IP addresses, and other information generated or stored in relation to users or their devices through the use of the Services.

2. Basic Policy

We recognize the importance of personal information and handle it appropriately in accordance with applicable laws, guidelines, and this Policy.

We implement reasonable security measures to prevent unauthorized access, loss, leakage, falsification, destruction, or damage of personal information, and we strive to continuously improve our information management practices.

3. Information We Collect

We may collect the following information to the extent necessary for providing the Services:

  1. Name or display name
  2. Email address
  3. Address, telephone number, and other contact information
  4. Purchase history, order information, license information, and contract status
  5. Information related to payments. However, payment method information such as credit card numbers is generally not retained by us and is managed by the relevant payment service provider.
  6. Details of inquiries, support requests, error reports, feedback, and related communications
  7. Usage information, access logs, IP addresses, cookies, browser information, and device information
  8. Technical information necessary for fraud prevention, troubleshooting, and security measures

4. How We Collect Information

We collect user information through the following methods:

  1. Information directly provided by users when making purchases, submitting inquiries, registering accounts, registering licenses, requesting support, or using the Services
  2. Information automatically collected when users access or use the Services, such as access logs, cookies, and device information
  3. Information obtained through external services such as payment service providers, sales platforms, authentication services, and inquiry management services, to the extent necessary to achieve the purposes of use

5. Purposes of Use

We use collected user information for the following purposes:

  1. To provide, operate, maintain, and improve the Services
  2. To provide software, plugins, applications, licenses, and downloadable products
  3. To process purchases, orders, payments, invoices, receipts, and license management
  4. To verify user identity, prevent unauthorized use, and maintain security
  5. To respond to inquiries, support requests, troubleshooting, update notices, and related communications
  6. To address violations of terms of use, unauthorized access, spam, abuse, and other improper use
  7. To analyze usage, improve quality, and plan or develop new features
  8. To send important notices regarding specifications, maintenance, security, license renewals, and other matters related to the Services
  9. To provide information about campaigns, products, or related services, where permitted by law or with user consent where required
  10. To comply with legal obligations or requests from public authorities

6. Provision to Third Parties

We do not provide personal information to third parties without the prior consent of the user, except in the following cases:

  1. When required by law
  2. When necessary to protect a person’s life, body, or property, and it is difficult to obtain the user’s consent
  3. When particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the user’s consent
  4. When cooperation is necessary for a national government agency, local government, or a person entrusted by them to perform duties prescribed by law, and obtaining the user’s consent may interfere with the performance of such duties
  5. When personal information is entrusted to a service provider within the scope necessary to achieve the purposes of use
  6. When personal information is provided in connection with business succession, transfer, merger, or similar transaction, to the extent necessary

7. Outsourcing

We may outsource part of our operations to external service providers for the provision of the Services, payment processing, license management, email delivery, inquiry support, access analytics, error monitoring, data storage, and other operational purposes.

In such cases, we provide personal information to such service providers only to the extent necessary to achieve the relevant purposes of use, and we endeavor to ensure appropriate handling of personal information by those service providers.

8. Handling of Payment Information

When users make payments by credit card or other electronic payment methods, information relating to the payment method is directly collected and managed by the payment service provider or sales platform used by us.

We may obtain information necessary for payment confirmation, purchase history, order numbers, license information, billing, and refund handling. However, we generally do not retain credit card numbers, security codes, or similar payment method information.

9. Cookies and Analytics Tools

Our website may use cookies and similar technologies to improve usability, understand usage conditions, improve the Services, and maintain security.

We may also use analytics tools, error monitoring tools, and advertising measurement tools. These tools may collect information such as cookies, IP addresses, browser information, pages viewed, and usage environment.

Users may disable cookies through their browser settings. However, some functions of the Services may not operate properly if cookies are disabled.

10. Use of External Services

We may use external services such as payment service providers, sales platforms, analytics services, email delivery services, inquiry management services, cloud storage services, and error monitoring services for the operation of the Services.

The handling of information by such external services is governed by the terms of use and privacy policies of each service provider.

The external services used by us may change depending on the operational status of the Services.

11. Software and Plugin-Related Information

Software, WordPress plugins, or applications provided by us may transmit or obtain the following information to the extent necessary for license authentication, update checks, troubleshooting, support, and security measures:

  1. License keys, purchase information, and contract status
  2. Software or plugin version information
  3. Information regarding the user’s operating environment
  4. Error information, diagnostic information, and log information
  5. Information provided by users when requesting support

We use this information for providing, maintaining, improving, securing, and supporting the Services.

12. Security Measures

We implement reasonable security measures to prevent leakage, loss, damage, unauthorized access, and other risks relating to personal information.

These measures may include access control, encrypted communications, proper management of authentication information, deletion of unnecessary information, appropriate selection of external services, and periodic review of security conditions.

13. Disclosure, Correction, Suspension of Use, and Other Requests

Users may request disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties of their personal information held by us, in accordance with applicable laws.

To make such a request, please contact us using the contact information provided at the end of this Policy. We will verify the identity of the requester and respond within a reasonable period in accordance with applicable laws.

Please note that we may be unable to comply with certain requests where permitted by law.

14. Retention Period

We retain personal information only to the extent necessary to achieve the purposes of use.

When personal information is no longer necessary, we will endeavor to delete or anonymize it within a reasonable period, except where retention is required by law or where there is a legitimate reason such as dispute resolution, billing, fraud prevention, or security purposes.

15. Use by Minors

If a minor uses the Services and provides personal information, the minor must obtain the consent of a parent, guardian, or other legal representative where necessary.

16. Changes to This Policy

We may revise this Policy as necessary due to changes in laws, changes to the Services, changes to external services, or operational needs.

The revised Policy will become effective when posted on our website, unless otherwise specified. If user consent is required by law for any change, we will obtain consent by a method designated by us.

17. Contact

For inquiries regarding this Policy or the handling of personal information, please contact us at the following address:

Business name: AMATOKI
Trade name: AMATOKI Software
Business operator: Hiroaki Okahata
Address: We will disclose our address upon request if there is a reasonable reason.
Email address: contact@amatoki.com
Telephone number: Please contact us through the inquiry form.

Revision History

June 22, 2026: Established and effective